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Privacy Policy

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Statement - Privacy Policy

This policy sets out how Bluegrass Surveying uses and protects any information that you give Bluegrass Surveying when you use this website.
BLUEGRASS SURVEYING is committed to ensuring that your personal data is protected. You can rest assured that our site is safe to use it is certified as secure through its  SSL Certificate. 
Should we ask you to provide certain information by which you can be identified when using this web site, or by completing forms as part of your course, then you can be assured that it will only be used in accordance with this statement.
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Should you need to contact us, you can do so by emailing: info@bluegrass-surveying.com, by calling us on 02036331430 or by mail to:-

BLUEGRASS SURVEYING (Data Controller)
3 Canterbury Gardens

Hadleigh

Suffolk

IP7 5BS

BLUEGRASS SURVEYING may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. It is important that the information we hold about you is up to date, please let us know if there are any changes to be made by emailing us at info@bluegrass-surveying.com
This policy applies to all of the websites we operate and covers, what we collect, how and why we collect it, what we do with the information and your rights.
It does not apply to information we hold about companies and organisations, it only applies to personal data we hold about individuals.

Payment - By credit/debit card.
We do not at any time store any credit card details. Any credit card payments are taken via PAYPAL.

Information we collect about you and how it is collected
The information listed below may be collected if you register your interest or through the website or if you telephone us, the legal basis for processing the data is legitimate interests in most cases, to enable us to provide information about your qualifications and improve our services as listed below.

  • Name

  • Contact Information

  • Other information relevant to customer enquiries

 
When completing an enquiry form through this website it is important for you to make sure that you maintain the security on your computer when using the internet by updates and alerts, use of a reputable antir-virus/malware software and by taking care when installing plug-ins.

Why we need the information and how it is used and our legal basis for using your data.

  • We may use your information to provide you with quotes and other information requested by you either by email, the contact form on our sites or by telephone. Our legal basis for using the information is Legitimate Interest, so that we can provide you with a service you have requested. 

  •  We may at times use cookies on our website, they help us to provide the convenience and security to enable forms to be used to enquire securely through our website, these are necessary cookies that enable the site to function effectively. We also use google analytics to monitor our advertising and for optimisation purposes. For more information about the cookies we use for this legitimate purpose please visit our cookie use page.

  • We are obliged to hold information relating to financial transactions, these would include invoices, payment information and statements. Our Legal Basis for retaining this is that we are legally obliged to do so by HMRC.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws and if you do not want us to contact you, you have the option to unsubscribe at any time.

Where do we store data.

  • Data is stored on secure servers in the EU.


Who we share your data with and why we share it.
We only share data where necessary with other surveyors and professionals who are working in connection with your property  . Any organisation with whom we share your data has been identified as meeting the requirements under the GDPR regulations.
We may share your data with:-

  • An adjoining owners’ surveyor.

  • A Third Surveyor as described in the Party Wall etc. Act 1996.

  • Other professionals who may be engaged to provide expert advice and guidance.

We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of BLUEGRASS SURVEYING, our customers or others.

Updating or Correcting Information
It is important to us that the data we hold is accurate, if your information has changed, please let us know so that we can update it by emailing us at info@bluegrass-surveying.com
Data security
Information is stored by us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.
BLUEGRASS SURVEYING has security protocols and policies in place to manage and record your data privacy and preferences correctly. We ensure that your data is stored securely to protect against its loss, misuse and alteration. 
BLUEGRASS SURVEYING takes steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information. We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us.
Your Rights 
Under the data protection legislation, you have the right to ask for copies of your data, to ask for your data to be corrected, you can request erasure of your data, or object to our processing your data You also have the right to prevent your data being used for direct marketing, ask us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights please contact us in writing at BLUEGRASS SURVEYING

3 Canterbury Gardens

Hadleigh

Suffolk

IP7 5BS


or by emailing info@bluegrass-surveying.com
If you would like to register any concerns or would like more information about the data we hold, please contact us at  info@bluegrass-surveying.com
For more information about your rights under the General Data Protection Regulations please go to https://www.ico.org.uk
If you have any questions, please contact us by email info@bluegrass-surveying.com or call us on 02036331430

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