Privacy notice

 

Bluegrass Surveying | Last updated 12 October 2026

This notice explains how I use personal information in my party wall surveying work. If anything is unclear, please ask me.

1. Who I am

Bluegrass Surveying is the trading name of Jonathan Clifford Kensall, a party wall surveyor. I decide how and why personal information is used, which makes me the data controller. I am registered with the Information Commissioner’s Office (ICO), reference ZC261927.

Jonathan Kensall, Bluegrass Surveying
3 Canterbury Gardens, Hadleigh, IP7 5BS
Email: info@bluegrass-surveying.com
Telephone: 02036331430

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2. Whose information I use

Clients, usually building owners who are planning work and need party wall notices served.

 

Adjoining owners and occupiers, meaning neighbours who receive a notice or whose property is affected by the work.

 

Other surveyors, architects, engineers, solicitors and builders involved in the same project.

 

People who contact me through my website, by phone or by email.

 

Homeowners and professionals I write to about my services.

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3. What information I use

Mainly names, postal addresses, email addresses and telephone numbers. I also hold property details, copies of Land Registry title documents, plans and drawings, notices and letters, awards and schedules of condition, and invoices and payment records.

When I inspect a property I take photographs. These can show the inside of a home and sometimes people or their belongings. I use them only to record the condition of the property.

I do not set out to collect sensitive information such as health details. If you tell me something like this, for example to explain why access is difficult, I use it only for that purpose.

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4. Where it comes from

Usually from you. For neighbours, the details often come from my client, from HM Land Registry (the title register shows the owner’s name and postal address), from the council’s planning register, or from your own surveyor. If I have your details from one of these sources, I tell you when I first write to you.

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5. Why I use it, and my legal reason

Where I rely on legitimate interests, I have weighed my interests against your rights and concluded the use is reasonable and limited.

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Giving quotes, acting for a client, preparing notices, schedules of condition and awards, and invoicing: Contract with you, or steps you ask me to take before a contract.

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Serving notices on adjoining owners, and dealing with them and their surveyors under the Party Wall etc. Act 1996:

 

Legitimate interests. My client has a statutory duty to give notice, and you have a right to know about the work and respond. I use only what is needed to do that.

 

Answering enquiries: Legitimate interests, or steps before a contract.

 

Keeping accounting and tax records: Legal obligation.

 

Keeping job files in case of a later dispute, claim or insurance query: Legitimate interests, including defending legal claims.

 

Writing to homeowners and professionals about my services: Legitimate interests. You can object at any time (see section 10).

 

Asking clients for a review: Legitimate interests. You can say no.

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6. Who I share it with

I share personal information only where the work needs it. That means my client, adjoining owners and their surveyors, a third surveyor if one is selected, and other professionals on the same project, such as the architect or engineer. I may also share it with my professional indemnity insurer or legal adviser if a claim or dispute arises, and with HMRC, regulators or courts where the law requires.

I use service providers for email, cloud file storage, job tracking, accounting, e-signature, my website and AI drafting assistance. They handle information on my instructions and under their own security commitments. I do not sell personal information, and I do not let AI tools use it for anything other than helping me with your matter.

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7. Transfers outside the UK

Some of my providers are based in, or store data in, other countries, including the United States. Where that happens I use providers covered by a UK-approved arrangement, such as the UK–US data bridge or the ICO’s standard contract terms.

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8. How long I keep it

Enquiries that do not go ahead: 12 months.

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Job files, correspondence, invoices, awards, schedules of condition and inspection photographs: six years after the job ends.

 

Letters about my services to people who do not reply: 12 months. If you ask me to stop, I keep only your name and address so that I do not write again.

 

After these periods I delete or securely destroy the information.

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9. Your rights

You can ask me for a copy of the information I hold about you, ask me to correct it, ask me to delete it, ask me to restrict how I use it, or object to my using it. I may be unable to delete something if I have to keep it by law or to deal with a legal claim, and I will explain if so. I will reply within one month. There is no charge.

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10. Marketing

I sometimes write to homeowners and professionals whose building plans suggest they may need a party wall surveyor. I tell you where I found your details. If you do not want to hear from me, tell me and I will not contact you again.

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11. This website and cookies

This website is hosted by Wix, which uses cookies that the site needs in order to work. If the site uses analytics or advertising cookies, I ask for your permission first, and you can change your choice at any time through the cookie banner.

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12. Keeping information safe

I protect information with passcodes and encryption on my devices, two-step sign-in on my accounts, and regular backups. Paper files are kept locked or securely destroyed. No method of sending information over the internet is completely secure, so please do not email anything more sensitive than you need to.

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13. Complaints

If you are unhappy with how I have used your information, please tell me first using the contact details above. I will acknowledge your complaint within 30 days, usually much sooner, look into it, and tell you the outcome.

You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

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14. Changes

I will update this notice if my practices change, and the date at the top will change with it.